My 8+ years of experience across sales, customer success, and process excellence has equipped me with a diverse skill set centered around driving growth, optimizing operations, and enhancing customer experiences.
I believe in the power of data-driven decision making, cross-functional collaboration, and continuous improvement. My approach combines analytical thinking with empathetic leadership to deliver measurable results.
Core competencies in driving sales effectiveness and operational excellence
Designing and implementing structured sales processes that drive consistency and predictable results.
Leveraging CRM data to extract insights, track performance metrics, and optimize sales activities.
Analyzing and refining lead journeys to maximize conversion at each stage of the sales funnel.
Developing accurate sales projections based on historical data, market trends, and pipeline analysis.
Managing sales pipeline health through effective qualification, prioritization, and progression strategies.
Creating comprehensive process flows, SOPs, and documentation to ensure consistency and scalability.
Expertise in enhancing customer experience and driving retention
Designing comprehensive journey maps to identify touchpoints, pain points, and moments of delight in the customer experience.
Implementing systematic feedback collection and actioning to drive continuous improvement and increase retention.
Creating structured onboarding experiences and engagement frameworks that drive product adoption and value realization.
Managing complex customer situations with empathy and problem-solving to maintain relationships and trust.
Identifying at-risk customers through behavioral data and implementing targeted intervention strategies.
Identifying expansion opportunities and implementing effective methods to grow customer value.
The human elements that drive success in cross-functional teams
Connecting with customers and team members through clear, empathetic communication that builds trust and understanding.
Developing team members through effective coaching, feedback, and career guidance to build high-performing teams.
Pivoting effectively in dynamic environments and embracing change as an opportunity for growth and improvement.
Prioritizing tasks and managing resources efficiently to meet deadlines and deliver high-quality results.
Applying analytical thinking and creative solutions to address complex challenges and drive continuous improvement.
Building effective partnerships across departments to align objectives and drive integrated solutions.
Professional credentials that validate my expertise
Coursera
Salesforce
Platforms and applications I'm proficient in
Interested in how my skillset can help your organization? Let's connect!