Ankita Singh

Sales Ops | Process Excellence | Customer Success Leader

"Designing seamless systems, empowering teams, and transforming customer journeys."

Welcome to my professional space! I'm Ankita Singh, a growth-oriented leader with over 8 years of experience across ed-tech, SaaS, and customer success roles. My passion lies in optimizing operations, elevating customer engagement, and building scalable systems that deliver results.

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Content I Make on YouTube

Check out my educational content on Flabo Education where I share insights on technology, business, and professional growth.

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Ankita Singh
About Ankita Singh

About Me

Crafting Growth

I'm Ankita Singh — a data-driven professional with a strong foundation in sales operations, process design, and customer experience. Over the past 8 years, I've worked with organizations like JetLearn, Adobe, Coding Invaders, and more, driving strategic growth through people, systems, and insights.

My journey started in sales, evolved into customer success, and matured into process excellence. Whether it's leading cross-functional teams, mapping customer journeys, or identifying bottlenecks in lead funnels — I love solving real problems with structured, scalable solutions.

Beyond work, I'm a national-level athlete, a trained Kathak dancer, and a lifelong learner who co-founded Flabo Education — a platform dedicated to tech and communication learning.

I believe in balancing heart and hustle. Let's build the future, one process at a time.

ankitapersonal.3089@gmail.com
+91 9717704599
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Experience Highlights

Here's a glimpse into the roles that shaped me

Process Excellence Manager

JetLearn Feb 2024 – May 2025
  • Designed seamless lead flows and optimization strategies to maximize conversions
  • Standardized workflows and led process audits for cross-team efficiency
  • Developed churn risk models and CX escalation frameworks

Customer Success Manager

Coding Invaders Feb 2023 – Dec 2023
  • Boosted student engagement and course completion through journey mapping
  • Led a 10-member team and reduced churn via data-driven outreach
  • Personalized learner experiences and unlocked upselling opportunities

Sales Manager

The Queen's English Oct 2021 – Nov 2022
  • Managed a 15-member sales team and exceeded sales targets consistently
  • Implemented CRM-based upselling and cross-selling frameworks
  • Mentored team members on KPIs, pipeline strategy, and negotiation

Co-Founder

Flabo Education Jan 2020 – Present
  • Created a learning platform with videos and live content
  • Published content across multiple platforms
  • Managed branding, content strategy, and platform growth
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My Skills

What I bring to the table

Sales & Ops Skills

Lead Funnel Optimization

Sales Process Adherence

Sales Forecasting

Customer Success

Learner Journey Mapping

Retention & Feedback Loops

Escalation Handling

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Let's Connect

Interested in working together or learning more about my experience?

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