About Me

Ankita Singh

8+

Years of Experience

Crafting Growth

I'm Ankita Singh — a data-driven professional with a strong foundation in sales operations, process design, and customer experience. Over the past 8 years, I've worked with organizations like JetLearn, Adobe, Coding Invaders, and more, driving strategic growth through people, systems, and insights.

My journey started in sales, evolved into customer success, and matured into process excellence. Whether it's leading cross-functional teams, mapping customer journeys, or identifying bottlenecks in lead funnels — I love solving real problems with structured, scalable solutions.

Beyond work, I'm a national-level athlete, a trained Kathak dancer, and a lifelong learner who co-founded Flabo Education — a platform dedicated to tech and communication learning.

I believe in balancing heart and hustle. Let's build the future, one process at a time.

LinkedIn

@ankitasingh30

Education

MBA - Marketing & Business Strategy

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Education

My academic background

MBA

Gautam Buddha Technical University 2011-2013

Specialized in Marketing & Business Strategy, focusing on consumer behavior, strategic management, and business analytics.

B.Com

Allahabad University 2008-2011

Studied commerce with a focus on business economics, corporate accounting, and financial management.

Achievements

Milestones in my journey

Gold Medalist

National & State Athletics

Trained Dancer

Kathak Classical Dance

Best Employee

Multiple Times Across Organizations

Top Performer

The Queen's English

My Professional Journey

From sales to customer success to process excellence

Feb 2024 - May 2025

Process Excellence Manager

JetLearn

Led process optimization initiatives across the organization, focusing on lead flows, customer experience, and operational efficiency.

  • Designed seamless lead flows and optimization strategies to maximize conversions
  • Standardized workflows and led process audits for cross-team efficiency
  • Developed churn risk models and CX escalation frameworks
  • Trained teams in CRM best practices and engagement strategies
  • Spearheaded change management initiatives across operations
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Feb 2023 - Dec 2023

Customer Success Manager

Coding Invaders

Managed customer success strategies to improve student engagement, reduce churn, and enhance the overall learning experience.

  • Boosted student engagement and course completion through journey mapping
  • Led a 10-member team and reduced churn via data-driven outreach
  • Personalized learner experiences and unlocked upselling opportunities
  • Built dashboards to track satisfaction and retention metrics
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Oct 2021 - Nov 2022

Sales Manager

The Queen's English

Led a 15-member sales team to consistently exceed targets and implement effective sales strategies.

  • Managed a 15-member sales team and exceeded sales targets consistently
  • Implemented CRM-based upselling and cross-selling frameworks
  • Mentored team members on KPIs, pipeline strategy, and negotiation
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Jan 2020 - Present

Co-Founder

Flabo Education

Co-founded a learning platform focused on providing quality education in management, technology, communication, and general studies.

  • Created a learning platform with videos, blogs, and live content
  • Published content across flabopost.com and flaboeducation.com
  • Managed branding, content strategy, and platform growth
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2016 - 2020

Previous Roles

Various Organizations
  • Assistant Manager Sales – Equentis Wealth
  • Customer Retention – Adobe
  • Financial RM – IDBI Federal
  • Sales Executive – Naukri.com
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Let's Work Together

Interested in collaborating or want to know more about my experience?

Contact Me Download Resume