My Experience

Led cross-functional process optimization initiatives to streamline operations and enhance customer experience.

• Designed seamless lead flows and optimization strategies to maximize conversions
• Standardized workflows and led process audits for cross-team efficiency
• Developed churn risk models and CX escalation frameworks
• Trained teams in CRM best practices and engagement strategies
• Spearheaded change management initiatives across operations
• Created and maintained process documentation and SOPs
• Identified bottlenecks in customer journeys and implemented solutions
• Collaborated with product teams to improve user experience

Managed end-to-end customer success strategies to drive engagement, retention, and satisfaction for ed-tech students.

• Boosted student engagement and course completion through journey mapping
• Led a 10-member team and reduced churn via data-driven outreach
• Personalized learner experiences and unlocked upselling opportunities
• Built dashboards to track satisfaction and retention metrics
• Implemented targeted intervention strategies for at-risk students
• Designed and executed onboarding experiences for new learners
• Gathered and analyzed feedback to improve course content and delivery
• Coordinated with instructors to address student concerns and optimize learning outcomes

Led and mentored a 15-member sales team to consistently exceed targets and implement effective sales strategies.

• Managed a 15-member sales team and exceeded sales targets consistently
• Implemented CRM-based upselling and cross-selling frameworks
• Mentored team members on KPIs, pipeline strategy, and negotiation
• Developed and maintained sales forecasts and performance reports
• Created effective training programs for new sales representatives
• Established sales processes that improved efficiency and conversion rates
• Collaborated with marketing to align campaigns with sales objectives
• Conducted regular performance reviews and coaching sessions

Co-founded an educational content platform focused on management, technology, communication, and general studies.

• Created a learning platform with videos, blogs, and live content
• Published content across flabopost.com and flaboeducation.com
• Managed branding, content strategy, and platform growth
• Developed curriculum for various educational programs
• Built partnerships with content creators and subject matter experts
• Designed content distribution strategies across multiple channels
• Implemented analytics to track content performance and user engagement
• Created monetization strategies for sustainable platform growth

Managed sales operations and client relationships for financial services.

• Led a team of sales executives to achieve quarterly targets
• Developed client acquisition strategies and implemented retention programs
• Created sales presentations and proposals for high-value clients
• Conducted market research to identify new opportunities

Focused on customer retention strategies and reducing churn for Adobe products.

• Developed and implemented customer retention strategies
• Analyzed churn patterns and addressed root causes
• Managed renewal processes and client communication
• Collaborated with product teams on customer feedback implementation

Managed client relationships and financial advising for insurance and investment products.

• Provided financial advice and solutions to clients
• Managed a portfolio of high-value accounts
• Conducted financial needs analysis for clients
• Achieved sales targets for insurance and investment products

Started my career in sales, managing recruitment solutions for corporate clients.

• Acquired and managed corporate accounts for recruitment services
• Achieved monthly sales targets consistently
• Presented recruitment solutions to HR departments
• Maintained client relationships and addressed service issues