My Resume

Led cross-functional process optimization initiatives to streamline operations and enhance customer experience.

• Designed seamless lead flows and optimization strategies to maximize conversions
• Standardized workflows and led process audits for cross-team efficiency
• Developed churn risk models and CX escalation frameworks
• Trained teams in CRM best practices and engagement strategies
• Spearheaded change management initiatives across operations

Managed end-to-end customer success strategies to drive engagement, retention, and satisfaction for ed-tech students.

• Boosted student engagement and course completion through journey mapping
• Led a 10-member team and reduced churn via data-driven outreach
• Personalized learner experiences and unlocked upselling opportunities
• Built dashboards to track satisfaction and retention metrics

Led and mentored a 15-member sales team to consistently exceed targets and implement effective sales strategies.

• Managed a 15-member sales team and exceeded sales targets consistently
• Implemented CRM-based upselling and cross-selling frameworks
• Mentored team members on KPIs, pipeline strategy, and negotiation
• Developed and maintained sales forecasts and performance reports

Co-founded an educational content platform focused on management, technology, communication, and general studies.

• Created a learning platform with videos and live content
• Published content across multiple platforms
• Managed branding, content strategy, and platform growth
• Developed curriculum for various educational programs

Managed sales operations and client relationships for financial services.

• Led a team of sales executives to achieve quarterly targets
• Developed client acquisition strategies and implemented retention programs
• Created sales presentations and proposals for high-value clients

Focused on customer retention strategies and reducing churn for Adobe products.

• Developed and implemented customer retention strategies
• Analyzed churn patterns and addressed root causes
• Managed renewal processes and client communication

Managed client relationships and financial advising for insurance and investment products.

• Provided financial advice and solutions to clients
• Managed a portfolio of high-value accounts
• Conducted financial needs analysis for clients

Started my career in sales, managing recruitment solutions for corporate clients.

• Acquired and managed corporate accounts for recruitment services
• Achieved monthly sales targets consistently
• Presented recruitment solutions to HR departments